The Blogs of Dave Murphy: The Dysfunctional Product Launch Blues
The old adage says “you better be careful what you ask for because you just might get it.” In many ways that captures the spirit of the new product approval process in the BioPharma and Med Tech industries. A company works for years to develop a breakthrough therapy or diagnostic test and when it finally gets approved, then what? The inventors and product developers have completed their job and now all eyes turn to the marketing department – and you better have your plan in place. Nothing is more stressful – and more rewarding – in the career of a marketing professional than the opportunity to launch a truly innovative product. After citing the opportunity for growth and advancement, it is the most common reason that marketing professionals share with me when describing their motivation to make a job change. For most people it only happens a few times in their career, and of course it’s important to make the most of it.
When everything goes smoothly and according to plan everyone celebrates a successful launch and thanks the marketers for doing a nice job. They had leading-edge technology, put together a reasonable plan, and didn’t screw things up. But what about those occasions where things don’t go so well? Sometimes launches don’t meet expectations, or they are so stressful when they are successful that the culture of the organization suffers dramatically. In those instances a marketing team can end up with the Dysfunctional Product Launch Blues.
Similar to a doctor routinely hearing complaints and bad news from patients, when I’m speaking with people about their interest in making a job change it’s often a bad experience in their current situation that has them talking with me. The negative experience can be driven by many things, but a common malady is DPLB. I’ve heard it said that “you never get a second chance to make a first impression” and that the first six months of a launch will usually set the trajectory of the product forever. So there’s a great deal of pressure to get it right, which means long hours, frayed emotions, and the potential for dysfunction in a marketing department.
I recently placed a Marketing Manager in a company that is in the middle of launching it’s first major innovation in about 15 years. It’s a first-in-class product and expectations are running high. While colleagues in Engineering, Project Management, Accounting / Finance and other departments are going home at 5:00, the marketing team is still there at 9:00 or later each time, working frantically to resolve details about things like sales meetings, tiered-discounts, and Med Ed slide decks. Meetings are tense, Directors are yelling at each other, and senior executives are micro-managing. The stress flows down from the top and as the Marketing Manager told me, “it’s hard to find an executive who can display grace under pressure during this launch.”
Marketers choose this type of career path, of course, along with the risk / return that accompanies it. But some organizations and team leaders are more prone than others to foster disorganization and stress in their product launches. The put the FUN in dysfunction. I’ve heard stories about Chief level commercial officers in large organizations overruling decisions about the type of candy given out at trade show booths. One medical device company I work with elected to launch their product in the U.S. – including deploying a sales team – after getting CE mark approval in the EU but before getting FDA approval (it took another 18 months to get FDA clearance). Stories abound about pricing decisions that have derailed product launches, particularly in oncology and other markets that frequently introduce innovations where valid pricing models are difficult to find.
Pitfalls like these are common, of course, but how does this impact staffing and recruitment?
High-profile product launches are terrific for the recruiting process because the best way to attract great people is to offer clear opportunities for growth and development. As we know, nothing drives organizational growth like innovation and a robust product pipeline. But high-profile product launches can be very bad for long-term retention of talented employees. The build-up to a big launch often creates unreasonable expectations and if results over the first year fail to meet those expectations then the marketing team is often the first to be blamed. Depending on their personal resilience and the availability of opportunities elsewhere, these marketers may elect to jump ship rather than wait for a turn-around. The overall morale of the team drops and many people begin to believe that the grass is greener somewhere else, particularly if continued underperformance of the product is likely to result in a downsizing in the future.
Even successful launches can often breed attrition and turnover. Many marketing professionals join companies in order to get a high-profile launch on their resume. After a year or two post-launch they expect to be able to earn a promotion since they helped launch a successful product. The problem is that the company probably hired a large number of talented individuals in the run-up to the launch and people often feel resentment when they lose out to a peer on a promotional opportunity – so they leave.
The other issue that leads to high turnover rates shortly after a successful launch is good old fashioned burn-out. If the stress, frenetic pace and dysfunction of a big launch doesn’t abate within 6-12 months post-launch the marketing team is most likely going to experience turnover, even if the product is booming. Whether it’s excessive overnight travel, long hours at the office, or toxic team chemistry the talented people I know are only willing to put up with it for a limited amount of time. Most marketers understand and agree to the need for short-term pain in exchange for longer-term gain, but the pain will result in burn-out if it persists for more than a year.
In summary, big product launches are great for marketing professionals – except when they’re not. If you find yourself with a case of the Dysfunctional Product Launch Blues give me a call and we can discuss what to do about it.
The Blogs of Dave Murphy: Seasonality in the Job Market?
It’s the 4th of July week and I’m camping in an RV park, “on holiday” in a good old fashioned family vacation. I generally schedule my time off to coincide with the vacation and travel schedules of my clients. It’s tough to have meetings, schedule interviews and do business when nobody is around. Just like planting season, tax season and football season, there is a seasonality in the job market that impacts the way employers and potential employees make decisions. Hiring managers and job seekers would be well served to recognize the trends so they can best invest time and money to meet their goals as efficiently as possible.
In addition to PTO schedules the timing of staffing decisions is also driven by an employer’s budgeting cycle. In the Med Tech and BioPharma industries, unless your primary customer is the U.S. government or you work for Medtronic, you probably run on a fiscal year that matches the calendar. In that case we generally see new headcount put in place in January of each year and a significant spike in hiring during the first five months of the calendar year. There are many large medical conferences held in May and June and things begin to slow down, and by July and August they can sometimes grind to a standstill. In the U.S. most employees are back on the job in late August and there is a burst of hiring activity between Labor Day and early December. The second half of December is typically dormant due to the holidays.
Why is this important for employers?
Hiring managers with urgent staffing needs recognize that the supply of qualified candidates who are interested in considering their job is nearing an all-time low. The U.S. unemployment rate is approaching the “transitional” level and in the medical industry in particular it’s extremely difficult to find “A Players” to key openings. Even unemployed candidates are able to be choosy and selective in this job market because they’re more confident they will have multiple offers to consider. We’ve seen a steep rise in the rate of counteroffers being extended and accepted, and candidates who accept job offers and then don’t show up on the start date because they continue to interview with another organization and accept another offer.
All of this means that that hiring managers must consider seasonality in planning for job creation and work force expansions. And even in adapting to unexpected backfills an employer must plan their interview process more thoughtfully in this labor market. You have to be ready and eager to interview qualified, interested candidates before you post a job or ask a recruiter to begin selling your opportunity in the marketplace. If you start too early and can’t move them along through the process at a reasonable pace you will build resentment among candidates and lose them to other, more nimble employers.
Check with the members of your interview team to get agreement on the decision-making process (including the need for consensus) and their travel schedule (work or personal) that will impact their ability to interview candidates. Candidates who are currently employed will generally be more available for calls and interviews between February–June and September–November, just like the interview team. It’s also a good idea to use Facetime or Skype more aggressively in other months to maintain candidate interest.
Why is this important for candidates?
For candidates who are currently employed and not in an “active” job search the issue of job market seasonality is not a significant problem. If you’re not planning to make a job change and are simply being opportunistic you can manage you schedule with or without employers and interview teams. What I generally see, however, is that when a candidate agrees to consider a particular opportunity and enter into an interview process he or she will become more inclined to consider other openings at the same time because they have gone through the process of updating their resume, brushing up on interview tips, and mentally preparing to make a job change. When you have multiple interview processes underway at the same time it’s very important to communicate that information to each of the employers, particularly in peak season, and be transparent about projected interview dates and your travel schedule and availability. You’re not being “pushy” when you tell an employer that you are moving along in another interview process and they may need to expedite their own process.
For active job seekers it’s more important to consider seasonal differences: your research, phone calls and emails should occur during those weeks and months of peak interview times so you can catch hiring managers when they are most available. For instance, if you decide to contact a GM of a business unit only two times because you don’t want to be a pest, make sure it’s during peak season rather than “off season.” In the interest of managing your own expectations, it’s important to understand that most employers post jobs online without considering the timing issues of the interview team, including their own. So you may apply to a posting for which you are highly qualified and get limited response, if any. It doesn’t mean that they are not interested in your qualifications – it may mean that they have not timed their process appropriately.
When a new job comes “open” I will often encourage employers to postpone the initiation of a search for candidates until the timing is right. It seems counter-intuitive in a candidate driven job market, but for best results all members of the hiring process – including the candidate – need to be ready to talk and make decisions in an expedited manner. Of course, there is a distinct difference between a job “opening” and a true business need that requires hiring a talented employee – but that is the subject of a different blog. As always, I encourage your comments and questions.
The Blogs of Dave Murphy: Talk to your recruiter about RBF
Resting Bitch Face. It’s a real thing – a scourge upon the land that ruins people’s perception of each other. Google it sometime to see some examples. Male or female, all ethnicities and ages – this is a global epidemic that Wikipedia defines as follows:
“Resting bitch face, also known as RBF or bitchy resting face, is a term for a facial expression (or lack thereof) which unintentionally appears angry, annoyed, irritated, or contemptuous. The concept has been studied by psychologists and may have psychological implications related to facial biases, gender stereotypes, human judgment, and decision making. The concept has also been studied by computer experts, utilizing a type of facial recognition system; they found that the condition is as common in males as in females, despite the gendered word “bitch” that is used to name this concept.”
What has this got to do with staffing decisions and career planning? Plenty. All day long I hear things like “not a fit,” “bad chemistry,” “didn’t click with him/her,” “don’t think I’d fit well in their culture.” It’s certainly true that behavioral traits like work ethic, prior performance results, and the words people use to ask or answer interview questions do matter. But there is a reason why we insist on live interviews rather than simply matching job descriptions to resumes, sending emails, or holding phone calls or Skype conferences. We want to see people, shake their hand and – often unknowingly – evaluate body language. And nothing drives body language more than facial expressions, so we must get educated about RBF and it’s ramifications throughout the job market and global economy. Let’s look at this plague in two ways: why candidate’s often don’t get job offers, and why they often don’t want to accept them.
First, on the candidate side of the equation: interviewees know they only have somewhere between 30 minutes and 2 hours of “face time” to make a good impression, and they can’t blow it. Successful candidates understand that the most important thing they need to communicate, in whatever way possible, is trust. “Trust me, Ms. Hiring Manager, that I will get the job done and exceed your expectations. I will view the problems that need solving through your eyes and take accountability to solve them, freeing you up for other things.” It’s very hard for an interviewer to trust someone who, when they are not speaking, has a facial expression that communicates that they are “angry, annoyed, irritated, or contemptuous.” Live interviews typically begin with the interviewer providing some background about the company, the job or themselves, giving the candidate the opportunity to listen and communicate with non-verbal cues. If the message being sent back is coming from a RBF then there’s going to be a problem.
Regarding the interviewer who suffers from RBF – the problem is more insidious. The reality is that many hiring managers WANT to project resting bitch face because their interview style is to screen out “unworthy” candidates. They believe they hold all the cards and that the candidates have to do all the selling in order to prove they deserve the opportunity to take the job, forgetting that the best candidates have many, many great opportunities in front of them to consider. The interrogation-style interviewer rarely gets the A Player on their team, but they generally don’t care because the company culture is fine with that. But what about the sincere manager striving to build and lead a world-class team? The most important thing they need to communicate is that they care about people on a personal level. The old leadership adage is that “nobody cares what you know until they know that you care.” Since the majority of time in a live, face-to-face interview is spent with the candidate answering questions and the interviewer listening, there is ample opportunity for RBF to creep out and cause the candidate to lose the sense that the person sitting there could possibly care about their personal goals, dreams and ambitions.
So what can be done?
Like any good 12-step program the first and most important action is to recognize and accept that there is problem. The first phase after RBF diagnosis is always the toughest. It usually includes shock, anger, denial, introspection, research and grudging acceptance. Then comes the hard work of prescriptive action, including many hours logged in front of the mirror conditioning those facial muscles so they can unconsciously communicate Resting Happy Face. On the other hand, you can simply forget about allowing the face to rest at all in an interview. Experts agree that the easiest technique is eyebrow control – if you want to convey a sense of trust or caring you may want to furrow the brow when you hear a particularly sensitive comment. Of course, high eyebrows along with an easy smile will endear the other person to you, provided it is not overdone. The bottom line is that those who suffer from RBF must work during the interview to keep that face moving!
There are countless remedies and techniques for treating RBF available online. Given the huge market potential I can foresee the day where a new wonder-drug is approved for the condition – perhaps a next-gen Botox or something similar. My own prediction is that RBF will become much more apparent and recognized as the scourge that it is, particularly when our very own President suffers from it. Perhaps Patient Advocacy Groups will be formed. I’m optimistic that the higher profile of the disease will increase research and funding for treatment options, and those of us suffering quietly will no longer live in the shadows. As always I welcome your comments and questions.
The Blogs of Dave Murphy: Job-hopping – a generational thing?
I work with hiring managers to identify candidates for openings that fit their “ideal” profile. On the wish list of criteria is always a “track record of success,” often defined by a clear progression of increasingly more responsible roles. Most hiring managers want to see some of that progression within the same organization because they usually want to build a bench of future leaders for their own company, and would prefer to do that with people they can trust will want to stay with them for a period of several years. Hence, hiring managers have historically looked askew at “job-hoppers.” One large pharma company I have worked with even has a policy against considering candidates if they have more than two different employers in the past five years.
That conventional thinking is being challenged in many circles, and labor market analysts like to contend that workers in younger generations, particularly Millennials, are far less “loyal” to their employer and much more likely than older works to change employers frequently. One LinkedIn study says Millennials job-hop more than their predecessors, however this only contains data LinkedIn members actually report. Gen X and Baby Boomer members of the site may be less likely to report their extended history of employment, but instead the few most recent jobs. It’s interesting to note, however, that the Bureau of Labor Statistics reports that Baby Boomers job-hopped in their twenties just as frequently as Millennials do now. So it appears that frequent employment changes is not so much a generational phenomenon as it is a function of being young.
From a Recruiters perspective, job-hopping is more prevalent in certain functions than certain generations, for instance, I see far more employer changes among marketing personnel than I do among engineers or R&D personnel. On balance, a 50 year old marketing professional is more likely to have multiple, recent job changes on their resume than a 30 years old product development professional. A recent LinkedIn study inquiring about reasons for making a job change showed that 59% of respondents chose their new company because they saw a stronger path for career development at the new company than at their current company, regardless of their age. It’s not surprising that workers from all generations are seeking opportunity for growth and development, and it’s also not surprising that workers in their 20’s and early 30’s don’t necessarily believe that they were fortunate enough to stumble into a career path that will ultimately lead them to retirement.
Is there a continued stigma associated with job-hopping?
With corporate contractions, mergers and acquisitions affecting nearly all industries, and the resulting force reductions and lay-offs, it’s safe to say that frequent job changes on a resume are not unusual, and generally not perceived as negatively as they once were. Hiring managers are less likely to simply cast off a candidate without at least inquiring about the reasons for the job changes. But there remains a level of suspicion about candidates who have had many job changes because they are assumed to be a flight-risk. It’s extremely expensive and time consuming to hire and train new employees and if an interview team has to choose between someone who has demonstrated longevity in a given employer versus a job-hopper, they will demand that the job-hopper have significantly better skills for the job.
I think it’s fair to say that today’s hiring managers, who themselves have likely made several employer changes and / or lived through some downsizings, are far more open to considering candidates with a track record of multiple job changes. But they also have a high level of respect for employees who were able to earn multiple promotions within one organization over several years. It’s not necessarily a negative thing to have job hops, but it’s a very positive thing to show a track record of progression within one organization. And it’s so rare to see that in a Millennial candidate – for example, 5+ years at the same employer right out of college that included multiple promotions – that they are always viewed with favor in an interview process versus other younger candidates who don’t have that story to tell.
When I review resumes in my database of successful employees of mid-size and large companies who have risen to the VP level and above I see a similar pattern. Their first job out of college is usually with a high-profile, multinational organization that gave them training and access to resources that are not available at smaller companies. They generally stay there 5-10 years and earn at least two promotions, building a track record of accomplishments that make them very attractive to other organizations. In some instances those high risers will choose to remain with their initial employer for decades, rising through the ranks, but far more often I see them being recruited to smaller organizations where they can often accelerate their career advancement and have more fun doing it. It’s no secret that smaller companies are riskier and when they don’t get funding or their lead product fails, those A Players need to find another job. So in reality I see just as much job-changing (voluntary or not) among Baby Boomers and Gen X workers as I do among Millennials.
I don’t think job-hopping is a generational thing, I think it’s far more based on individual personalities and the functions that workers perform, regardless of their generation. As always I welcome your comments and questions.
The Blogs of Dave Murphy: Upward Mobility – What Happened?
I’ve written before about the generational differences in the United States regarding upward mobility and relocation for career advancement. In the past Baby Boomers and their parents were routinely willing to uproot their families in order to advance their socioeconomic status. That is less likely to be the case with subsequent generations who are more interested in “work-life balance” and “working to live rather than living to work.” Of course, this in inherently tied to rising standards of living in the U.S. over the years and workers having enough resources to meet their needs. It’s fair to assume that the Oakies of the 1930’s Dust Bowl didn’t talk much about work-life balance.
This trend has given the shrinking pool of job candidates who are “upwardly mobile” a distinct advantage in the labor market versus those workers who can’t or won’t move. While it’s true there will always be a “home field” advantage for local candidates to fill local jobs, the relatively low number of out-of-town candidates for any given job means that relocating workers are now in a stronger competitive position than they were 20+ years ago.
So that’s good news for mobile employees – but what about employers, and the larger economic impact of this trend? This recent story in the New York Times depicts a potential problem emerging in the U.S. work force related to employees staying put in their current jobs. As author Patricia Cohen writes, “In recent years economists have become increasingly worried that a slide in job turnover and relocation rates is undermining the economy’s dynamism, dampening productivity and wages while making it more difficult for sidelined workers to find their way back into the labor force.”
Generalized fear of change also affects the issue. The University of Michigan’s Betsy Stevenson, a former member of the President’s Council of Economic Advisor’s, noted that “there is a possibility that people stay in jobs that aren’t as good for them because they’re terrified of changing, and that’s bad for the overall economy.” This means that skill jobs are being performed by less qualified, less productive workers, and the lack of job changes and relocations suppresses promotions and pay raises, further dampening the economy.
The problem is particularly acute in metropolitan areas in the U.S. where high-growth industries, including Biotech Med Tech and High Tech, have become concentrated, regions like the Northeast, Mid-Atlantic, and West Coast. The need for skilled workers in those areas has driven up wages and cost of living rates, making it more difficult for out-of-towners to be willing to move there since the wage inflation doesn’t keep up with the increase in housing costs. That limits the injection of “new blood” and new thinking in those areas and creates a perpetual game of musical chairs among existing workers who already reside in any given expensive city.
Into that void has stepped a highly mobile, highly educated class of immigrants from places like Europe, China and India. Having already moved half-way around the world to seek great career opportunities, they are far more likely to consider further relocation within the U.S. as compared to their native counterparts. If economists and elected officials are concerned about this void in the labor market they would support policies that enhance more immigration of skilled workers rather than less of it.
This trend has created lasting impacts on the cultures of U.S. companies – they are changing in ways we’ve never seen before. We all know that change is constant and inevitable, and those individuals and organizations who embrace it and lead the way will be far better positioned for success in the new economy.
The Blogs of Dave Murphy: Cost of Living Adjustments?
I fill a lot of jobs in places like the San Francisco Bay Area, Southern California, Boston and New York. As compared to other locations in the U.S. it is rather expensive to live in those cities. People who are considering moving to expensive locations in order to take a new job will often ask if the employer will adjust their salary upward to account for the higher cost of living. The answer? It depends, but generally no.
There are a few select organizations – typically large, well-capitalized multinationals – that will include a modest Cost of Living Adjustment in the job offer, and most often it appears as a one-time lump sum built into the relocation package. But in the vast majority of cases the employer doesn’t provide a COLA, and it’s often surprising for many to learn that the wages for Med Tech marketing jobs in expensive cities are only marginally higher than those in less expensive places.
The best evidence of this is the case of relatively large corporations that have offices and employees doing nearly identical jobs in different cities (think places like J&J, Medtronic, Abbott, Roche, Novartis). To be sure, there are some differences in salaries paid to employees working in different locations, but generally speaking a Marketing Manager at a given organization who is based in San Francisco is earning no more than 5-10% more doing the same job as his/her counterpart in, say, Minneapolis. That “COLA” comes nowhere close to off-setting the difference in cost of housing in most cases.
This explains why employers located in pricey cities try their hardest to fill job openings with candidates who are already living in the local area and who don’t have to relocate. Employers are fully aware of the difficulty in convincing someone to relocate and take a financial hit in the process – even though they are almost always getting some sort of increase in their pay. As in taxes, it’s not what you earn that is important – it’s what you keep.
All employers in expensive locations have been burned multiple times by courting candidates who need to relocate only to find out at offer time that they will not move. Or they will move only if they are made “an offer they can’t refuse.” Often the candidate will not do the math and actually research the rent or home prices in the new area until the end of the process, wasting everyone’s time and burning bridges along the way. We also frequently see the situation where the candidate doesn’t engage the spouse or partner in the arithmetic of the move until after an offer has been extended, which is a recipe for disaster. Finally there’s the worst case scenario where a candidate accepts a job, begins employment and then decides after six months or so that they’re not going through with the relocation. Now the employer is faced with an “effective” vacancy of a year or more because they have to re-start the search from scratch.
For these and other reasons hiring managers always prefer a local candidate who is already used to paying the cost of admission in the expensive but very lucrative job market. They can fill a job faster, cheaper, and easier, and the “flight risk” factor is reduced.
Why does this matter?
Why would a sane person consider relocating to take a new job in a significantly more expensive area, assuming there are no personal or family reasons driving the decision?
As it turns out, there are several reasons.
The most common is the opportunity for growth and development within an employee’s own company. By moving to the headquarters location from a regional office, a sales position, or a manufacturing plant, an employee can generally improve their career development options significantly. The other frequently cited justification for an expensive relo is based on the fact that the employee’s industry is likely concentrated in that new area, so that if there is a layoff or something goes wrong with the new job or employer, there are many other viable options nearby and the employee will not have to keep relocating to build their career.
There are valid reasons why those cities are so expensive – the best jobs are often based there, in a concentrated geographic area, limiting career risk for people in those industries. And the situation is self-perpetuating: an employee with a great idea leaves his or her company to go across the street and build a start-up in the same industry. They’re unlikely to build that new company in a remote, inexpensive place because the most important resource – human capital – is right there nearby.
So some bold, adventurous souls are willing to pay the cost and move to Cambridge, Manhattan or Palo Alto so they can be either in – or at least near – “the game.” They want to be in places where career opportunities abound and make the risk-return tradeoff that we often have to make in managing our careers, and in living our lives for that matter. Maybe someday geographic COLA’s will be a staple of the American workforce, but until then we’ll have to do the analyses and the make the tradeoffs about relocation, knowing that the immediate take home pay may not go as far as we hope.
The Blogs of Dave Murphy: Blind dating in the workforce
I know it’s weird, but the analogy is accurate. Debriefing with candidates after their job interview is similar to asking them about their first date with someone they just met. “How did the call (meeting) go?” “What did you talk about?” “Did he/she say they will call you again?” The candidates nearly always begin by saying “I think it went pretty well.” But then, upon further probing, they open up and begin to describe all kinds of things about their encounter with the interviewer. I believe the word “candid”ate derives from this phenomenon – some people are very candid and honest with me about their experience. And to carry the analogy further, sometimes I get the intimate details about how well the interviewer prepared, their amount of listening and eye contact, and how long it lasted. From all this debriefing with candidates over the years it’s pretty clear that some interviewers need Cialis for Daily Use.
In 2015 great employees are rare and hard to attract. They need attention, a feeling of connection, and maybe even some romance. In 2009, slam-bam-thank-you-ma’am was the rule of the day for interviews. For every job opening there were 10-20 qualified, interested candidates, many of whom were laid-off and in active job searches, and employers could “select” from a list of A Players. Anyone paying attention has recognized that the job market has turned 180 degrees and if employers really want to attract a targeted, rock star candidate they need to compete for them. Once a candidates determines that they are open to making a job change, frequently because I called them and broached the idea, they don’t just purse one opening – they pursue many. They think “If I go through the effort of updating my resume and preparing for interviews I might as well consider a range of opportunities.”
All of this is great news for employees – we’re in a fantastic job market. However, it creates some challenges for hiring managers and those responsible for “recruiting” talented employees. Many studies have been conducted over the years asking job-seekers about their motivation to change employers. Sometimes it’s based on relocation, more money, travel or lack of opportunity for growth and advancement. Very often, however, it’s based on management style, corporate culture, and “personal chemistry.” This last variable presents an opportunity for a new employer, who is ostensibly “recruiting” to fill an opening, to win in the so-called War for Talent. Like anyone on a blind date, a candidate wants to feel respected and engaged in the interview. They appreciate recognition for their prior accomplishments, and while they understand that they need to make a positive impression on the interviewer, they expect the same in return.
I used to think it was only interviewers at Fortune 50 companies who refuse to prepare adequately for telephone or live interviews – showing up late, reading the resume for the first time as they walk in the room or get on the phone, interrogating candidates rather than asking insightful, probing questions, and wrapping it up after 20 minutes. Now, however, I see it at all types of organizations including those candidates have never heard of before, which is even more unfortunate. It’s very hard for a B company to get an A player, and it takes a fair amount of effort.
Other downers for candidates on the blind date: when the interview calls them for the first time on their cell phone while driving. Yes, sometimes that has to happen unexpectedly but good form would be to reschedule and provide complete attention. Candidates also complain when they don’t have the chance to ask any questions of their own during the conversation, particularly in later stage interviews as they’re trying to gather information to determine if the opportunity is good enough to make a job change.
On the other hand, I’m happy to report that many of these blind dates are very positive experiences for those A Player candidates. They call me right after the call or meeting to debrief and report that the interviewer was well prepared, engaged, and provided a lot of information about the company, the function, and their management style. If candidates express interest in moving forward, I always ask them why, and by far the most common response is because they really like the interviewer and felt a good connection. So the good news is that you don’t have to be a “Rocket Surgeon” to figure out how to attract good people, and you don’t need that Cialis after all.
The Blogs of Dave Murphy: Consolidation & Contraction
Usually these blogs provide commentary on the different elements of the recruiting and staffing process, but this one focuses on changes in the Med Tech and BioPharma business. I first got into the industry in 1985 with a small, family owned drug company called Carter-Wallace. Back then there were over 100 different commercial stage, branded pharma companies including at least 25 that we would refer to as Big Pharma (I later went to work for Merck which at the time was the biggest of the Big Pharmas). Little did we know at the time what “Big” really means.
Now, the top 10 drug companies account for over one-third of industry sales. Those super-companies represent the sum total over 50 other organizations that were merged / acquired / aligned into each other. Consider the case of a friend of mine who began his career at Marion Labs. They became part of Hoechst Marion Roussel, which was merged into Rhone Poulenc Rorer to become Aventis, which became Sanofi-Aventis, and recently acquired Genzyme. The rate of contraction in the industry is accelerating at a rate we’ve never seen before, and a similar trend can be seen in the Medical Device space as well. Organizations seek to optimize efficiency and economies of scale – particularly those that have invested in building huge commercial teams and are constantly in need of new products to sell. In our industry it’s often much easier to buy intellectual property than develop it organically, and that trend is not likely to change.
So what does this mean for employment and career development opportunities? For those among us in Corporate or Business Development activities, it’s a huge opportunity to push for M&A and licensing deals, and to create a secure employment path. And for risk-taking founders and early employees of start-up companies with unique IP this is a trend that will continue to provide significant wealth-building opportunities. For most marketing personnel (about 80% of the jobs I fill) there is real risk in the trend toward consolidation. While it’s true that HQ-based marketing teams that are acquired are needed in the short-term to maintain revenue growth and help build a bridge to the future, combined organization, more often than not we see duplicity in certain functions that usually results in jobs being eliminated. A combined company only needs so many mid-level managers and executives in functions like brand marketing, market research, sales operations, communications and other related areas.
Another source of post-acquisition layoffs in marketing functions is logistical: most organizations want to consolidate employees in the same location to reduce overhead and improve communication. That means relocation of employees, and the reality is that few Gen Xers and Millennials are willing to relocate for their employment. When M&A deals are struck the terms include analysis of the costs of severance packages that will be offered to employees who won’t relocate. While it’s true that the acquiring company generally has a few vacancies to backfill due to non-relocation of marketing staff, it’s rarely one-for-one. In the majority of cases we see that the post-acquisition “whole” is lesser than the sum of it’s parts as it relates to the workforce.
So how best to prepare for the new reality of permanent mergers and acquisitions? There are several strategies one can consider, and they each have advantages and disadvantages, of course. Some marketers choose to develop new skills in BD and deal-making in order to capitalize on the trend. My thought there is that it’s always best to make that shift early in your career when you can still afford it, and to do it with your current employer since a new employer will require established BD experience and an existing Deal Sheet to consider someone as a viable candidate.
Others anticipate the need to expect frequent job changes throughout their career, and they will sometimes move to a region or city where the industry is heavily concentrated in order to limit further relocation (PA, NJ/NY/CT, Boston/Cambridge, California, and – in Med Tech – the Twin Cities. And an extremely common strategy we see among Marketing VP’s and senior execs is to build a solo career in contract based consulting, forgoing so-called “job security” and benefits for lucrative contract work that is project based. That obviously requires a level or risk tolerance that’s not for everyone, but it has become a very viable long-term career option.
It’s not just the Med Tech and BioPharma industries that are evolving in this way, of course. Employees in all sectors of the global economy have been pinched by consolidation and contraction, and it will continue to accelerate. In the end each of us has to manager our careers proactively, anticipating and embracing change, so that we can minimize the occasions where we have to react to adverse situations. Sometimes that means a job change ahead of looming trouble, sometimes not. The days of getting a gold watch after 30 years with a company may be gone, but there will always be a need for innovative, ambitious marketers in our industry in one form or another. I look forward to adapting as our industry changes, and continuing to serve as a resource for my client companies and marketing professionals.
The Blogs of Dave Murphy: Fantasy Football for Recruiters
This time of year many of us are busy crafting our strategy for upcoming Fantasy Football drafts, combing through magazines or reading websites. Particularly in those early draft rounds we only get a few chances to get it right, and those choices make or break our entire season. It occurred to me that as I help my client companies recruit candidates to fill key positions, we often go through the same process: understanding the position (a Job Description), developing a targeted search plan, interviewing, vetting, and selecting. All hiring managers want to get Tom Brady, Calvin Johnson, or (pick-your-favorite-player) on the team. The key difference, of course, is that candidates for employment often choose not to go, or they don’t return a call because there is no reason to make a job change, or they have three job offers to choose from at the same time. So to operate under the assumption that as a hiring manager with an “opening” we should be able to expect the most talented person in the workforce to join our team is, indeed, a fantasy.
The trap I see many managers fall into is that initial candidates who are early in an interview process are “put on the backburner” while we search, and wait, for better people. And we search, and we interview, and we wait, and at some point along the way we have a choice to make: is it better to have a vacancy on the field (for example, no Tight End) and go with fewer players than your competitor? Or does it make more sense to get someone in there who is competent and willing to play for your team? I suspect the answer is that it depends on the position and what time it is in the game. If it’s an important job, and it’s crunch time – maybe a product launch, or an IPO or merger, or a new technology platform being implemented – it may make sense to hire someone who is over-the-bar in terms of qualifications and cultural fit, yet perhaps not the envisioned perfect-candidate profile.
Just as no football coach, fantasy or otherwise, would enter a game under-staffed, no hiring manager should carry a vacancy for a prolonged period. Winning companies have a clear process for recruiting and selection, identifying a short-list of candidates who are hirable and interested, and setting a general deadline for making a decision. One of the hardest skills for new managers to develop is attracting and then vetting new members for their team (particularly when they were recently promoted and are now backfilling their old position). But an even more important skill to develop is overcoming the fear of making a mistake or bringing on someone who is high-maintenance and a management challenge.
From my seat it is interesting to observe the differences in hiring behavior between brand new managers of people and those with several years of experience supervising others. Many new managers are very hesitant to make a decision and fill an opening. Almost as if it were a marriage proposal, the fear of making a mistake will sometimes drive them to consider dozens of qualified candidates over several months, and many are willing to do 2-3 jobs at once while waiting for Joe Montana to show up and interview. The strain on the rest of the team members, who typically have to help cover the vacancy, begins to wear on them, often leading to further turnover. If left to fester, vacancies – whether backfills or newly created jobs – become a cancer that can drag an organization down. In this white-hot job market for executives in the medical industry all candidates want to know why a job is open, and how long it’s been vacant. Prolonged vacancies, particularly those that have been advertised for more than six weeks or so, create fear and uncertainty. I hear things like “why can’t they fill it?” or “why won’t people go work there?”
As with everything this is a balancing act – nobody is suggesting that we hire the first or second warm body who interviews, knowing that they are unlikely to meet expectations. But just as great coaches in sports can identify budding talent and help make them great when put into the proper system (Bill Belichick comes to mind), leaders in the workforce must be willing to make hiring decisions when they are asked to manage a team. Beyond staffing, successful management is about training, inspiring, motivating, and – when necessary – coaching and counseling underperformers, including those you may inherit. Yes, sometimes that even means replacing people, a difficult task that good managers must embrace.
It it’s any consolation, one of the most common qualities that my client’s seek when filling a supervisory role is the experience of dealing with a “management challenge.” They want to know about situations where you’ve been able to turn around underperformers and get them moving in the right direction, and they want to know about situations where you’ve had to move someone out of the organization. Candidates who don’t have those experiences are viewed as being untested and less attractive, particularly given the trend toward permanent reorganizations where managers are assigned new subordinates rather than being allowed to select their own people.
One of the great tenets of leadership, among coaches or managers of any group, is “when in command, take charge.” In other words, make a decision and own it. Monitor it, and if you determine later on that it needs to be corrected, then admit the mistake and fix it. All noteworthy books on leadership cite indecision as having a crippling effect on organizations. When it comes to competing in the marketplace, we must stop carrying prolonged, expensive vacancies and losing good employees to other teams. We can go on and on with sports analogies here (“you miss every shot you don’t take”), but it’s fair to say that having somebody in a crucial job – even if it’s on a short-term, contract-to-perm basis, is better than having nobody. If we’re doing our jobs as managers that means keeping all parts of the machine operating smoothly.
Murphy’s Law on Recruiting Blog: “You never get a second chance . . .
. . .to make a first impression.” As a candidate for a job you find interesting and attractive, you know that this axiom holds true. But what about employers, hiring managers and HR professionals? In the new War for Talent the first impression you create in the mind of a targeted, prized candidate is crucial to your success in landing him or her on your team. And that first, live impression is typically an interview date the candidate has at your company or off-site location. As an employer and interviewer, what tools and tips exist to help maximize that first impression (other than your own personal charm and dazzling intellect, of course)?
You can start with a unique and differentiating Interview Schedule / Welcome Document inviting the candidate to the interview. Most employers email a candidate an interview schedule a few days before the meeting date, and it includes a table of information showing location, times, and interviewer names and titles. But you can use this email as an opportunity to make a great impression, providing the candidate with information about what to expect and making them feel welcome. A small, rapidly growing Biotech client of mine invited a candidate I’m representing to a full day of interviews recently. The candidate is a highly rated employee (we call them “A Players”) who is open to making a job change but not desperate to do so.
The company sent the following document to her one week before the scheduled interview (I’ve recreated it here, with the names changed, but it was sent as an attractive PDF attachment on company letterhead, along with directions to their location).
Interview session for Jane Q. Candidate
Position: Marketing Manager
Welcome to XYZ! Our hope is that your brief visit with us is a mutually rewarding one. We would like to give you enough information to help you become acquainted with us and in return get to know you. Our goal is to ensure that our time together will be a collaborative process. We will be assessing for “can do, will do, will fit, and will bring” as it relates to the position and company, and expect that you will do the same. We encourage you to ask questions, make comments or express any concerns you may have so you can determine if this opportunity is right for you and your career.
Thank you for giving us this opportunity to show you our company!
TIME INTERVIEWER TITLE CONFERENCE ROOM
9:00 – 10:00 am John Q. Employer Director of Marketing Washington
10:00 – 11:00 am Mary Smith VP of Marketing Lincoln
If there is no attendant at the entrance to the building, please sign the visitor’s sheet and create a badge upon entering the lobby. Call extension XXX from the front desk phone and a representative from HR will escort you to your first appointment. We look forward to seeing you.
Jane Q. Candidate was duly impressed by the initiative XYZ took to welcome her, and because of that she prepared extremely well for the interviews, received a job offer, and gladly accepted it. She resigned from her company, which works in the same space as XYZ, and made the change primarily due to cultural fit and personal chemistry with the team – which are the most common reasons cited by employees who make job changes.
There is a reason why we call it “recruiting,” and organizations who go the extra mile like this are the ones who are winning the War for Talent. I’m always eager to hear any comments or questions.
The Alpine Group